SHIPPING & RETURNS

SHIPPING POLICY

Pets Remembered uses Australia Post for delivery anywhere in Australia.  Shipping costs are calculated automatically on the weight of the items purchased with a minimum charge of $8.50. Additional charges for Express Post, Registered Post or other premium postal services may be requested and will be quoted prior to completion.  We aim to dispatch in stock goods within 2-3 working days of receipt of payment.

RETURN & EXCHANGE POLICY

We are confident in our product and therefore offer a 14 day money back guarantee on the cost of the item (provided the product is returned in the original packaging and condition as sent).  We ask that you advise us by email as soon as possible if you are returning a product and include the receipt along with all packaging. 

If you are unhappy with your product we would love to hear your feedback to understand what we need to do to meet our customer’s needs.

Delivery cost is non-refundable on Returns.

CUSTOMER SERVICE

A: PO Box 241 

    Ourimbah   NSW   2258

M: 0468 918 494

E: [email protected]

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©2018 Pets Remembered

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